Privacy Policy

1. Roles and Scope of this Policy

This Privacy Policy applies to personal information collected:

• As a Business / Controller: When you visit our marketing website, request a live demo, submit an inquiry form, or purchase a Clientyze subscription.
• As a Service Provider / Processor: When you use Clientyze CRM and Clientyze Agents to answer your business phone calls, manage customer pipelines, record call audio, transcribe caller messages, or send appointment SMS/emails on behalf of your business. In this role, we process your callers’ and customers’ data strictly in accordance with your instructions and our Terms & Conditions.

2. Information We Collect

We collect several categories of information depending on how you interact with us:

A. Information You Provide Voluntarily

• Contact Details: Name, business name, email address, direct phone number, and company website submitted via demo opt-in forms.
• Account & Billing Data: Billing address, payment card details (processed securely via PCI-DSS compliant third-party payment gateways; we never store full credit card numbers on our servers), tax ID/EIN, and company information.
• Receptionist Configuration: Business hours, service areas, trade specialties, pricing guidelines, calendar links, staff names, and designated call transfer phone numbers.

B. Voice, Call & Communications Data (Clientyze Agents)

• Call Audio Recordings & Transcripts: Real-time and recorded audio of inbound or outbound phone calls handled by Clientyze Agents, together with AI-generated transcripts and caller summaries.
• Call Metadata: Caller ID, dialed number, call timestamp, duration, call status (completed, transferred, missed, voicemail), and caller location estimates.
• Messages & Inquiries: Transcribed voice messages, booking requests, and caller questions captured during phone conversations.

C. Automatically Collected Device & Usage Data

• Log Data: Internet Protocol (IP) addresses, browser type, operating system, referring URLs, access times, pages viewed, and device identifiers.
• Cookies & Local Storage: Session cookies, analytics tags, and preference tokens to maintain security and measure site performance.

3. How We Use Your Information

We process personal and business information for legitimate business purposes:

• Service Delivery: To provision your AI receptionist, answer calls accurately, route calls to human team members, schedule appointments, and sync data with your CRM.
• Interactive Demonstrations: To generate custom, live demo calls tailored to the business details and trade niche you provide.
• Customer Support & Quality Assurance: To troubleshoot call forwarding, review transcripts for conversational accuracy, and provide technical assistance.
• Billing & Account Management: To process subscription charges, calculate usage-based telephony and token fees, and prevent fraudulent transactions.
• Communications: To send appointment confirmations, system notifications, security alerts, and service updates.
• Legal & Carrier Compliance: To comply with telecommunications regulations, A2P 10DLC mobile carrier registrations, TCPA requirements, and lawful requests.

4. Artificial Intelligence & Voice Processing

Clientyze Agents utilizes state-of-the-art artificial intelligence models, speech-to-text transcription engines, and text-to-speech voice synthesis to conduct natural voice conversations.

• Customer Audio Processing: Call audio is processed in real time through secure cloud telephony infrastructure to transcribe speech and generate intelligent responses.
• No Public Model Training: We do not use your private customer call recordings or proprietary business data to train public foundation models without your express consent.

5. How We Share & Disclose Information

We share information only with authorized service providers and in limited situations:

• Telephony & Infrastructure Providers: Licensed telecommunications carriers, cloud telephony networks, hosting providers, and cloud database platforms necessary to route phone calls, send SMS, and host software securely.
• Payment Processors: PCI-DSS certified payment processors to securely handle subscription and usage billing.
• Calendar & CRM Integrations: At your direction, data is passed to third-party calendar systems (Google Calendar, Outlook) and integrated CRM platforms.
• Legal & Regulatory Compliance: When required by law, subpoena, court order, or regulatory agency, or to protect the safety, rights, or property of our company, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality protections.

6. Data Security & Storage

We implement industry-standard technical, physical, and administrative safeguards to protect your information against unauthorized access, disclosure, alteration, or accidental loss. These include:

• TLS 1.2+ encryption for data in transit;
• AES-256 encryption for data at rest, including call audio and transcripts;
• Role-based access controls and multi-factor authentication for administrative staff;
• Continuous infrastructure monitoring and firewall protections.

While we use rigorous commercial measures, no transmission over the internet or electronic storage system is 100% impenetrable. We encourage you to protect your account passwords and maintain secure credentials.

7. Data Retention

We retain personal data and call records for as long as your account remains active or as necessary to fulfill the purposes outlined in this Policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated call recordings at any time by contacting support.

8. Your Privacy Rights & Choices

Depending on your jurisdiction (including Texas, California, and other states), you may have rights regarding your personal information:

• Access & Portability: Request confirmation of processing and a copy of the personal information we maintain about you.
• Correction: Request updates or corrections to inaccurate personal details.
• Deletion: Request that we delete personal information, subject to legal retention exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the “unsubscribe” link in emails or by replying STOP to SMS messages.

To exercise these rights, email us at support@justconversionmarketing.net. We will verify your identity before processing requests.

9. Children’s Privacy

Clientyze is a business-to-business platform and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please notify us immediately.

10. Updates to this Policy

We may revise this Privacy Policy periodically to reflect changes in our services, telecom regulations, or data privacy laws. When updates are published, we will revise the “Last Updated” date at the top. Continued use of the website or platform after changes take effect constitutes your acknowledgment and acceptance of the revised Policy.

11. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us:

Just Conversion Marketing, LLC
Attn: Privacy Officer
9002 Six Pines Dr, 4th Floor, Ste 154
Shenandoah, TX 77380
Phone: (936) 227-5119
Email: support@justconversionmarketing.net or contact@justconversionmarketing.net